Shipping Policies

Shipping Policy

Last updated: July 4, 2026

Thank you for shopping with Crystilo! Below you'll find everything you need to know about how we process and ship your order.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. You will receive a confirmation email once your order has been placed, and a shipping confirmation email with tracking information once it ships.

During high-volume periods (holidays, sales events), processing may take an additional 1-2 business days.

2. Shipping Times

Once shipped, estimated delivery times are:

Please note these are estimates, not guarantees. Delivery times may vary due to customs processing, carrier delays, weather, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — any active offers will be displayed at checkout or on our homepage.

4. Order Tracking

Once your order ships, you'll receive a tracking number via email. Please allow 2-5 business days for tracking information to update after receiving your shipping confirmation.

If your tracking shows no movement for more than 7 business days, please contact us at support@crystilo.com and we'll look into it for you.

5. Customs, Duties & Taxes

For international orders, your order may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.

6. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. Crystilo is not responsible for orders delayed, lost, or undelivered due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at support@crystilo.com — we can update your address only if the order has not yet shipped.

7. Lost or Damaged Packages

If your order arrives damaged, or if tracking shows your package as delivered but you haven't received it, please contact us at support@crystilo.com within 7 days of the delivery date (or expected delivery date). We'll work with you to arrange a replacement or refund.

8. Multiple Items & Split Shipments

If you order multiple items, they may arrive in separate packages and at different times, depending on stock location. You will receive tracking information for each shipment.

9. Questions?

If you have any questions about your shipment, reach out to us at:
📧 support@crystilo.com