Terms of service

Privacy Policy

Last updated: July 4, 2026

At Crystilo ("we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from crystilo.com (the "Site").

1. Information We Collect

Personal information you provide:

  • Name, email address, phone number
  • Shipping and billing address
  • Payment information (processed securely by our payment provider — we do not store your full card details)
  • Order history and communication with our support team

Automatically collected information:

  • IP address, browser type, device information
  • Pages visited, time spent on Site, referring website
  • Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your order, shipping, and support requests
  • Send marketing emails (only if you've opted in — you can unsubscribe anytime)
  • Improve our Site, products, and customer experience
  • Prevent fraud and ensure Site security
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: payment processors, shipping carriers, email/SMS marketing platforms, and analytics providers who help us operate our business
  • Legal authorities: if required by law, subpoena, or to protect our rights and safety
  • Business transfers: if Crystilo is involved in a merger, acquisition, or sale of assets

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember items in your cart
  • Understand how visitors use our Site
  • Deliver relevant ads

You can disable cookies through your browser settings, though this may affect Site functionality.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications
  • Withdraw consent for data processing

To exercise these rights, contact us at support@crystilo.com.

7. Data Security

We use industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes are posted constitutes your acceptance.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:
📧 support@crystilo.com

Terms of Service

Last updated: July 4, 2026

Welcome to Crystilo ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of crystilo.com (the "Site") and any purchases made through it. By accessing or using our Site, you agree to these Terms. If you do not agree, please do not use our Site.

1. Eligibility

You must be at least 18 years old, or have parental/guardian consent, to make a purchase on our Site.

2. Products & Descriptions

We strive to display our products, including colors, lighting effects, and dimensions, as accurately as possible. However, we do not guarantee that your device's display will accurately reflect the actual product. Slight variations in engraving, crystal clarity, or LED base color may occur.

3. Pricing & Payment

  • All prices are listed in USD and are subject to change without notice.
  • We reserve the right to refuse or cancel any order for reasons including pricing errors, suspected fraud, or product unavailability.
  • Payment must be received in full before an order is processed and shipped.

4. Shipping & Delivery

  • Orders are typically processed within 1-3 business days and delivered within 7-15 business days, depending on your location.
  • We are not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control.
  • Risk of loss and title for items purchased pass to you upon delivery to the shipping carrier.

5. Returns & Refunds

We offer returns within 30 days of delivery for unused items in their original packaging. If your item arrives damaged or defective, contact us at support@crystilo.com within 7 days of delivery, and we will arrange a replacement or refund. Buyer is responsible for return shipping costs unless the item was defective or incorrect.

6. Intellectual Property

All content on this Site — including logos, product designs, images, and text — is the property of Crystilo and may not be copied, reproduced, or used without our written permission.

7. User Conduct

When using our Site, you agree not to:

  • Violate any applicable laws or regulations
  • Attempt to interfere with the Site's security or functionality
  • Use the Site for any fraudulent or unauthorized purpose
  • Post or transmit harmful, offensive, or unlawful content

8. Limitation of Liability

To the fullest extent permitted by law, Crystilo is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or our products, including but not limited to product malfunction, delayed shipping, or data loss. Our total liability for any claim shall not exceed the amount you paid for the product in question.

9. Product Disclaimer

Our crystal products are decorative items. They are not intended for use as toys, and should be kept away from small children and pets to avoid injury or breakage.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of those sites.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the United States, without regard to conflict of law principles.

13. Contact Us

If you have any questions about these Terms, please contact us at:
📧 support@crystilo.com